Find answers to some of the most common questions about ordering, installing and caring for your Arbora Collection pergola.

Where are your pergolas made?

Our aluminium pergolas are made in the UK. As a British brand, we've chosen to focus on UK-made pergolas with quality, considered design and dependable support at the heart of our collection.

Do you offer free delivery?

Yes. We offer free UK delivery on our pergolas to eligible addresses. As pergolas are large items requiring specialist handling, delivery arrangements may vary depending on the product and location.

Find out more on our Delivery & Returns page.

Can I install my pergola myself?

This depends on the individual model. Some pergolas are suitable for assembly by competent DIYers, while others may benefit from professional installation.

Always follow the instructions supplied with your pergola and ensure it is installed on a suitable, stable base.

Read our Installation & Maintenance guide for more information.

Do aluminium pergolas require much maintenance?

Aluminium is naturally low maintenance and doesn't require the regular painting or staining associated with timber. Occasional cleaning and keeping the roof and drainage channels clear will help your pergola continue to look and perform at its best.

Can I leave an aluminium pergola outside all year?

Aluminium pergolas are designed for permanent outdoor use. However, you should always follow the guidance provided for your particular model during strong winds, snow or other severe weather.

Are louvred pergolas waterproof?

When closed, a well-designed louvred roof provides shelter from rain and directs water through its integrated drainage system. Performance can vary by model and weather conditions, so check the specifications of the individual pergola before purchasing.

Do I need planning permission for a pergola?

Not always. Planning requirements depend on factors including the pergola's size, height and position, as well as your property and where you live in the UK.

If you're unsure, we recommend checking the current guidance for your part of the UK and contacting your local planning authority where necessary.

What size pergola should I choose?

The right size depends on your garden, furniture and how you want to use the space. A 3x3m pergola can work beautifully for a compact dining or seating area, while larger sizes provide more flexibility for entertaining.

Our Pergola Size Guide can help you find the right fit.

Can I add lighting or side screens?

Available features and accessories vary between models. Look at the individual product page to see what's included and which options are available for your chosen pergola.

What happens if I need help?

We're here to help before and after your purchase. If you can't find the answer you're looking for, simply contact us and we'll be happy to help.