Delivery and Returns Information
We want ordering from Arbora Collection to feel simple and straightforward, from choosing your pergola to welcoming it into your garden.
Free UK Delivery
We offer free UK delivery on our pergolas to eligible addresses.
As our pergolas are large items requiring specialist handling, delivery arrangements and timescales may vary by product and location. We'll keep you informed about your order and provide the relevant delivery details before it arrives.
If your property has restricted access or you have any concerns about delivery, please contact us before ordering and we'll be happy to help.
Returns
We hope you'll love your Arbora Collection purchase, but if you need to discuss a return, please contact us and we'll guide you through the process.
As pergolas are large products requiring specialist transportation, please don't arrange a return independently. Full terms can be found in our Returns Policy.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete or isn't what you ordered, please contact us as soon as possible with your order details and photographs where relevant. We'll work with you to resolve the issue.